Frequently Asked Questions:

Q: Can I cancel my order?

A: Unfortunately, we do not accept cancellations once an order has been placed. Please review your order carefully before completing your purchase.

Q: How can I initiate a return?

A: Returns are generally not accepted unless the item is damaged or defective upon receipt. In such cases, please contact our customer service team at support@prettyintricateibz.co.uk within 3 days of receiving your order to request a Return Authorization (RA) number.

Q: Do you offer exchanges?

A: No, we do not offer exchanges at this time. If you wish to exchange an item for a different size or color, please initiate a return as outlined in our Returns Policy and place a new order for the desired item.

Q: How long will it take to receive my refund?

A: Refunds for damaged or defective items will be processed within 7-14 business days after receiving the returned items. Please note that refunds will be issued to the original payment method used for the purchase, minus a restocking fee.

Q: What should I do if I receive a damaged or defective item?

A: If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will provide further instructions on how to return the item for a refund or replacement.

Q: Are sale items eligible for return?

A: No, all sale items are final sale and cannot be returned or exchanged unless they are damaged or defective upon receipt.

Q: What if an item I ordered is out of stock?

A: All orders are subject to availability. In the event that an item becomes out of stock after your order has been placed, we will issue a refund minus the restocking fee.

Q: Can I return an item for any reason other than damage or defect?

A: No, returns are generally not accepted unless the item is damaged or defective upon receipt.