Refund policy
Refund Policy for Pretty Intricate Ibiza:
At Pretty Intricate Ibiza, we strive to provide our customers with exceptional service and unforgettable experiences. As part of our commitment to transparency and customer satisfaction, we have outlined our refund policy below:
1. Deposits:
- All deposits made for itinerary planning and booking services are non-refundable. This includes deposits for accommodation, activities, events, and boat parties.
- Once a deposit is made, it is considered a commitment to the booking and cannot be refunded under any circumstances.
2. Date or Activity Changes:
- We understand that plans may change, and we are happy to accommodate date or activity ——— - Please note that itinerary packages are put together in a way that optimises overall value. Some elements of your package may be included free of charge or significantly discounted when booked alongside other activities. Therefore removing activities from a package will not always significantly lower the costs of other activities in your package.
- Changes, subject to availability.- Customers must notify us of any desired changes as soon as possible, and we will do our best to accommodate them with 48hrs notice.
- Changes are subject to availability and may be subject to additional fees or charges depending on the nature of the change.
3. Event or Boat Party Cancellations:
- In the event that an event or boat party is cancelled due to unforeseen circumstances such as adverse weather conditions, technical issues, or other reasons beyond our control, we will provide alternative options.
- Our team will work diligently to organize a suitable alternative experience for affected customers.
- If an alternative cannot be arranged, on the day, deposits will move across to use for an alternative day of your stay or your next trip to Ibiza.
4. Communication:
- Customers are encouraged to maintain open communication with our team regarding any concerns, changes, or cancellations.
- Any requests for changes or cancellations must be communicated to us promptly to allow us to assist you effectively.
5. Travel Insurance:
- Travel insurance is recommended in the event of missed flights.
By using our itinerary planning and booking services, customers acknowledge and agree to abide by the terms outlined in this refund policy. If you have any questions or concerns regarding our refund policy, please contact our customer support team for assistance.
Clothing Store Policies
Pretty Intricate Ibiza endeavours to cater to every intricate detail of your Ibiza trip. To that end, we have sourced and shortlisted a range of clothing items to make your suitcase just what it needs to be for your Ibiza trip, tailored to the events and locations you plan to visit.
1. Shipping Policy
Order Processing and Dispatch
- Processing Time: Orders are processed and dispatched within 3-5 business days.
- Shipping Time: Shipping times vary based on the destination and selected shipping method, typically ranging from 2-15 business days after dispatch.
- Shipping Costs: Shipping costs are calculated at checkout based on the shipping method and destination.
- Customs and Duties: International orders may be subject to customs duties or taxes, which are the responsibility of the customer.
2. Return & Exchange Policy
Eligibility for Returns
- Timeframe: Returns are accepted within 30 days of purchase.
- Condition: Items must be unused, unwashed, and in their original condition with tags attached.
- Non-Returnable Items: Sale items, gift cards, and personal items such as swimwear or underwear cannot be returned.
Return Process
- Request a Return: Contact our customer service at support@prettyintricateibz.co.uk with your order number and reason for return.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- Refund: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.
Exchanges
- Process: If you need to exchange an item, please follow the same steps as a return and indicate that you wish to exchange the item for a different size or color.
- Availability: Exchanges are subject to stock availability. If the desired item is not available, we will issue a refund instead.
3. Damaged or Defective Items
- Notification: If you receive a damaged or defective item, please contact us immediately at support@prettyintricateibz.co.uk with photos of the damage or defect.
- Resolution: We will offer a replacement or refund for any item that is damaged or defective upon arrival.
4. Order Cancellation Policy
- Timeframe: Orders can be canceled within 24 hours of purchase if they have not yet been processed.
- Process: To cancel your order, please contact us immediately at support@prettyintricateibz.co.uk. If your order has already been processed, it cannot be canceled, but you may return it once received.
5. Sizing Information
- Accuracy: We provide detailed size charts for each item to help you find the perfect fit. Please refer to these charts before making a purchase.
- Fit Assistance: If you have any questions about sizing, feel free to reach out to us at support@prettyintricateibz.co.uk or call us at 07510664867 for personalized assistance.
6. Customer Service
- Contact Information: For any inquiries, please contact our customer service team at support@prettyintricateibz.co.uk or call us at 07510664867. We aim to respond within 24 hours during business days.
- Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (local time).
7. Privacy Policy
- Data Protection: We respect your privacy and are committed to protecting your personal information. Please see our [Privacy Policy] for more details on how we handle your data.